Adequando práticas e modelos de gestão bem sucedidos ao Programa Netuno: a implementação do Balanced Scorecard

Abstract

For a long time the Brazilian government has trie d to improve the functioning of the state and, throughout the years, the several administrati ons have sought alternatives to enhance efficiency. More recently, during the administrati on of President Luiz Inacio Lula da Silva, the National Program for Public Management and Debureaucratization – “Gespública" in Portuguese - was established, thus encouragin g public agencies to implement management systems by taking part in an evaluation proc ess with awards for the best management practices focused on the quality of services to citizens. In th e Brazilian Navy the program was adapted to the peculiarities of the institution. So was born the “Netuno Program" in order to establish good management practices, therefor e enabling Brazilian Navy units to search for the continuous improvement of th e processes regarding their activities. One of the tools that the program intends to incorporate in state plan ning, is the Balanced Scorecard, often used in strategic management and performance assessmen t of organizations. Ther efore, in order to contribute to the improvement of management efficiency within the Brazilian Navy’s military units, this dissertation intends to identify the advantages, disadvantages and difficulties to implement the Balanced Scorecard (BSC) mana gement model, based on the successful experiences of other private and government or ganizations - as well as on those of the Brazilian Army - which have already im plemented and curren tly use the model.