Qualidade nos serviços de informação e documentação: um estudo de caso em Biblioteca da Marinha

Abstract

In this new scenario informational today, are notable benefits and advantages offered by the internet. At this juncture, several organizations quickly depictyour website, however, were not concerned with usability and hence the quality and user satisfaction. For execution of this work was performed a literature review of some terms used and considered essential to access a portal or a website linked to quality and usability, according to the criteria of Nielsen scholar. This survey provided the theoretical foundation necessary to carry out the case study. Afterwards we made several visits library portal Navy of Brazil Rio de Janeiro, our unit of study in orderto feed the database search. Considered one of the two most important units, regarding the maritime education and maritime Brazilian Navy, As a result it was observed that this library also explores his little virtual space to mediate and disseminate access and use of information with users. With data analysis, we identify the need to reassess and resize the virtual space of the organization, in order that this work can contribute in the future with better quality in the products and / or services providedto users.