A aplicação do modelo de gestão de pessoas por competências no departamento de controle de espaço aéreo de São Pedro da Aldeia: oportunidades e limitações

Abstract

The goal of this paper is to study and analyze characteristics of personnel structure at the Department of Air Space Control of São Pedro da Aldeia in light of the new Skills Management model, seeking to find opportunities to improve management, and thus increase efficiency rates and operational security of the Controlling Body. In order to achieve the proposed objective It begins with a bibliographical research of the evolution of skills management in organizations, extending to the analysis of the theoretical framework of skills management and its implementation process, in addition to descriptions of the synergistic and antagonistic effects of the application of this concept in public institutions. Next, It proceeds with documentary research, with a description of the rules and guidelines governing skills management and education planning established by the Brazilian Navy, and of the rules and requirements of the Department of Air Space Control governing air traffic controller professionals' qualifications and operational maintenance. Then, It presents a field research, with an analysis of the structure of personnel management in the organization, and a focus on the education process and performance monitoring of active personnel, including the plans for moving and turnover of these professionals. Finally, It analyzes the department's personnel management structure through the lens of the skills management paradigm, concluding that there are organizational adaptations to be implemented that, in the short term, must be proposed by the institution itself to the hierarchically superior commands. However, these proposed changes may be facilitated by the process of continuous improvement of human resources already created by the Brazilian Navy, through the Personnel Management Program, with the selection of the right person for the right position, and with the search for standards of excellence in the processes of continuous education and improvement.