A Gestão do Conhecimento nas Organizações Militares Prestadoras de Serviços Industriais (OMPS-I) da Marinha do Brasil: o papel da gestão de recursos humanos

Abstract

The Knowledge Management (KM) in the Brazilian Navy is relatively new and still has very little diffusion between its military and civil servants and has, hitherto, had little acceptance by the Military Organizations, including the OMPS-I. The initiation of KM into the Brazilian Navy needs to start from the main pillar of the KM: the people. Organizational KM is directly related to the management of its human resources. If an organization wants to have an effective KM, it needs to have equally effective Human Resource Management (HRM) policies and practices. The main HRM activities contemplated by this study were the recruitment, training, career management, performance appraisal and reward systems. The socialization and rotation of people between military organizations and between sectors of the same military organization had also a great importance. The macro activities of KM considered in the study are the creation, acquisition, sharing and application of knowledge. We employed a qualitative case study research strategy in the empirical part of the research. The data collection was done through interviews, records of files and documentation. The analysis and discussion of the data showed the weak observance of the KM in the OMPS-I and the HRM difficulties regarding the implementation of an efficient and effective KM. This research, therefore, consolidates, through an extensive literature review, a broad theoretical basis that comprises the main concepts and significant models of KM implementation in private, public and military organizations. Finally, in an innovative way, this research provides practical proposals for the improvement of the HRM activities inside these organizations, as well as a KM model adapted to the needs and particularities of the OMPS-I.