Gestão do Conhecimento: como aperfeiçoar o atual sistema gestão do conhecimento implementada no Programa de Submarinos da Marinha do Brasil?

Abstract

This research aims to evaluate the current knowledge management applied in the maintenance of Riachuelo Class Submarines, confronting with the good practices found in the literature, aiming to minimize the risk of loss of continuity of this process, generated by movements, transfer to the reserve and “brain drain” ”, which may compromise the quality of maintenance of these submarines in the medium and long term. The Combat Systems workshop, Platform Control and Masts for Riachuelo Class Submarines (CMS-40), recently installed in Itaguaí, has a staff of 85 soldiers. Of this staff, only 10 officers participated in the technology transfer in France and a significant portion of the rest of the crew belongs to the temporary staff. This context indicates a risk of continuity solution in the knowledge acquired by the Navy. To achieve this purpose, an exploratory documentary research was carried out on the training carried out by Navy personnel in France and the knowledge management system employed. Based on the literature review on good practices in knowledge management in public and private companies, questionnaires were prepared for data collection with the CMS-40. The analysis of these data in quantitative and qualitative ways allowed identifying gaps in the knowledge management used in the CMS-40 and suggesting the necessary improvements to minimize the loss of maintenance capacity of the equipment in that Workshop.