A contribuição da gestão do conhecimento para o apoio logístico integrado: Um estudo de caso das primeiras tripulações dos submarinos classe Riachuelo

Abstract

ABSTRACT The Contribution of Knowledge Management to Integrated Logistics Support: A case study of the first crews of the Riachuelo Class Submarines The purpose of this study is to analyze the Riachuelo Class Submarines's Personnel Training Plan, which is part of their Integrated Logistics Support Plan, in order to identify the main challenges and opportunities related to the management of acquired knowledge, with a view to enabling personnel to operate and maintain the systems and equipment of these submarines at operator level maintenance. To achieve this, a case study was carried out based on an analysis of the aforementioned training plan and the PROSUB/PNM`s Knowledge Management Plan, as well as a bibliographical survey to substantiate these analyses. The work focused on the Receiving Groups of these submarines, which will make up their first crews, since it is these individuals who take part in the training programs, apply the knowledge acquired, accumulate new experiences and pass on the knowledge. To achieve the purpose of the research, the enablers (critical factors) for implementing the knowledge management process and the practices associated with them were examined, as well as the activities for identifying, obtaining, structuring, disseminating and applying them.